101825, Saturday

Daily Vitals:

Weight: 231.0, GMI: 6.6, Steps (previous day): 3,545, Blood Pressure: 117/68, 83, Reported Sleep: 6:17 (80)

Journal Entry

We spent most of yesterday trying to get Cathy's new iPhone to be functional and failed.

Three weeks ago, Friday, September 26th, we decided to leave Verizon and go to Xfinity for our cell phone service. I wanted to keep my iPhone 13 pro max because it works well and I'm happy with it. Cathy had an iPhone 13 pro (not pro max) and was not very happy with it so we went to an Xfinity store and tried to switch from Verizon to Xfinity. 

We went to the Xfinity store in American Fork. My phone got switched and we tried to buy Cathy a new iPhone 17 pro max. They didn't have any 17 pro max in stock but told us we would be sent one by the following Tuesday, September 30th, and we could activate it when it arrived and send Cathy's old phone in to Xfinity as a trade in.

Tuesday came and went but no new phone.

Cathy waited two more days until Thursday, October 2nd, and tried to call Xfinity to see what was going on. They apologized and said her phone would be arriving soon. This went on until Thursday, October 16, when we got notified by our Ring doorbell that a delivery man from UPS was trying to deliver a package. We were two minutes away and he waited for us. Cathy got the phone and signed for it.

We decided to hang on to it and go into the Xfinity store the next morning (October 17) to get their help in activating the new phone and trading in her old phone. They tried to help but couldn't get the new phone activated because Xfinity "had no record that the new phone was delivered."

We went home and upon examining the papers that came with her new phone, I found a phone number to call for assistance. So I called and got a man who was obviously speaking English as a second language. This was not a problem at first but when I began explaining that we needed the new phone activated he kept saying that we needed to send in her old phone before the new phone could be delivered. 

The new phone had been delivered and I had it right in front of me but I couldn't make him understand that. And I advised that we would send the old phone back right away as soon as the new phone was activated. He advised that they had no record that the new phone was delivered. I told him I had it right in front of me and I had order numbers and serial numbers and could send him a picture of it if he wanted. I finally asked for his name and location. He gave me a name that seemed phony and said he was located in Florida. I asked to speak to a supervisor. He said they were all busy and put me on hold and never came back.

Cathy called them again and after nearly two hours they told her that her phone would be activated within 24 hours. Still hasn't happened. So we're going back to the store and see what we can make happen. My thinking is since they "don't have any record that the new phone was delivered" we should tell them to just switch her old phone over to Xfinity and just hang onto the new phone until they acknowledge we got it. Then we can give them the old phone as soon as they activate the new one. That probably won't work either so...

Will try again this morning at the store. 

Otherwise we're just trying to get ready for our vacation to Virginia which starts with a flight this Tuesday from Provo to Washington Dulles.

Come Follow Me 

D&C 119:3 And this shall be the beginning of the tithing of my people.

4 And after that, those who have thus been tithed shall pay one-tenth of all their interest annually; and this shall be a standing law unto them forever, for my holy priesthood, saith the Lord.

"What a marvelous law! He who has not only the power and the means to bless His children temporally and spiritually, but also the desire to do so, has provided to us the key to those blessings that we both need and desire. This key is the law of tithing. Indeed, as stated by President James E. Faust: “Some may feel that they cannot afford to pay tithing, but the Lord has promised that He would prepare a way for us to keep all of His commandments. To pay tithing takes a leap of faith in the beginning. … We learn about tithing by paying it. Indeed, I believe it is possible to break out of poverty by having the faith to give back to the Lord part of what little we have.” My brothers and sisters, we have but to obey the law."

Elder Daniel L. Johnson of The Seventy